IT Management

Managing the IT Team

As IT becomes more streamlined, it’s less necessary to have a staff of network engineers waiting around in case a server crashes. What’s still critical is ensuring that the goals and efforts of IT are aligned with the firm’s overall strategic goals, and that regular supervision ensures that the IT team stays on track.

Halpern & Associates improves customer service by ensuring that the IT team (in‑house or outsourced) has clear objectives, explicit Service Level Agreements with their clients (the rest of the firm), and concrete behavioral guidelines on how to build effective relationships with the people they support.

Budgeting and ROI

When it comes to the IT budget, the goal is not eliminating technology expenses, but ensuring that the right amount of money is being spent on the right projects and tools. Halpern & Associates has experience overseeing project and departmental budgets, and helping firms “right-size” their budgets.

Workflow Design

Standard processes such as new matter intake, conflicts checking, and expense reporting can be streamlined using automation. Because each firm’s processes are different, an in-depth needs analysis is always the first step. Looking for opportunities to eliminate duplicate data entry and bottle-necks, we create workflow automation using the latest tools.

Long-term Planning and Goal-setting

Day to day, most IT team members operate as fire fighters, battling wildfires before they get out of control. This makes it hard for them to focus on the bigger picture, which includes the firm’s long-term goals, and how having a solid technology plan can help achieve those goals.

As strategic advisors, Halpern & Associates stays abreast of the latest technology developments through an extensive network of cutting edge industry thought leaders. Ruth Halpern is frequently invited to speak at ILTA and ALA meetings to translate complex technological developments into plain language.

System Configuration

Legal-specific software tools such as document management, document comparison, and document automation all have many configuration options. Halpern & Associates assesses and configures the optimal default settings for your firm.

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